Get Help With Your Benefits – Three Step Process
Have a benefit question or a problem? Follow this easy three step process for the most expedient response to your question or problem:
Step 1- Employee Benefit Communication Center
Your Employee Benefit Communication Center has been custom-designed to provide eligible Moorestown Township Public School employees with 24/7 access to a single, comprehensive resource summarizing the highlights of your health benefits program. Benefit overviews, benefit updates, contact information, FAQ’s, and carrier forms are all located on this website. You will find the answers to many of your general questions in the Employee Benefit Communication Center.
Step 2 – Contact the Carrier or Plan Administrator Member Services Department
Sometimes the quickest way to get an answer or resolution to a problem is by contacting the Carrier or Plan Administrator Member Services directly. Call the member services number on your ID card or refer to the list below for all contact information:
Aetna HMO Plan Phone: (800) 370-4526
Aetna Managed Choice POS (Open Access) Plan Phone: (866) 658-2455
- Express Scripts for Prescription
(Mail Order, Prior-Authorizations, Formulary Options)
-Member Services-(800) 467-2006
- Delta Dental (Dental Plan)
Phone: (800) 452-9310
- VSP (Vision Services Plan)
Phone: (800) 877-7195
- Flex Facts (Flexible Spending Account Administrator)
Member Services: 877-94-FACTS (877-943-2287)
*Please make sure to note the name of the person that you speak with. If your problem does not get resolved or the representative is not able to answer your question, go to Step 3.
Step 3 – Call Your Employee Advocates for Help!
Great News for Moorestown School District Employees!
BeneService – New Advocacy Services for You and Your Dependents
Provided Courtesy of Conner Strong & Buckelew
When to Contact the BeneService Team
The BeneService Team can assist you in a variety of ways. Here are some examples of when you should contact BeneService Team:
- You believe your claim was not paid properly.
- You need clarification on information from the insurance company
- You have a question regarding a bill from a doctor, lab, or hospital.
- You are unclear on how your benefits work.
- You need help to resolve a problem you’ve been working on.
Ways to Contact the BeneService Team
Conner Strong & Buckelew looks forward to providing any help you may need regarding your health benefits program.
Please feel free to contact the BeneService Team if we can be of service!