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Employee Benefits Employee Benefits

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Eligibility/Open Enrollment Eligibility / Open Enrollment

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Claim Resolution Claim Resolution

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Important Notices Important Notices

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Self-Pay Retirees/Medicare Self-Pay Retirees / Medicare

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Coverage Continuation Coverage Continuation

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Claim Resolution – Three Step Process

Have a benefit question or a problem?  Follow this easy three step process for the most expedient response to your question or problem:

Step 1-  Employee Benefit Communication Center

Your Employee Benefit Communication Center has been custom-designed to provide eligible Moorestown Township Public School employees with 24/7 access to a single, comprehensive resource summarizing the highlights of your health benefits program.  Benefit overviews, benefit updates, contact information, FAQ’s, and carrier forms are all located on this website.  You will find the answers to many of your general questions in the Employee Benefit Communication Center.

Step 2 – Contact the Carrier or Plan Administrator Member Services Department

Sometimes the quickest way to get an answer or resolution to a problem is by contacting the Carrier or Plan Administrator Member Services directly.  Call the member services number on your ID card or refer to the list below for all contact information:

  • Aetna Member Services (Medical Plans)

Aetna HMO Plan  Phone: (800) 370-4526 

Aetna Managed Choice POS (Open Access) Plan  Phone: (866) 658-2455 


  • Express Scripts (Prescription Plan)

Member Service Phone: (800) 467-2006


  • Accredo (Specialty Medications Provider)

Phone: (877) 222-7336


  • SaveonSP (Specialty Medication Program)

Phone: (800) 683-1074

  • Delta Dental (Dental Plan)

Phone: (800) 452-9310



  • VSP (Vision Services Plan)

Phone: (800) 877-7195

  • Flex Facts (Flexible Spending Account Administrator)


Member Services: 877-94-FACTS  (877-943-2287)

*Please make sure to note the name of the person that you speak with.  If your problem does not get resolved or the representative is not able to answer your question, go to Step 3.


Step 3 – Call Your Employee Advocates at Assured Partners for Help!

The Assured Partners team can assist you in a variety of ways. Here are some examples of when you should contact the Assured Partners Team:

  • You believe your claim was not paid properly.
  • You need clarification on information from the insurance company
  • You have a question regarding a bill from a doctor, lab, or hospital.
  • You are unclear on how your benefits work.
  • You need help to resolve a problem you’ve been working on.

The Assured Partners team an be reached during regular business hours:
Monday - Thursday 8:30 am - 5:00 pm & Friday 8:30 am - 4:00 pm

Ways to Contact the team are calling, faxing, texting, or emailing your team members below:


  • Benefits Specialist - Rami Pritchett
    Ms. Pritchett works in a supporting role for the team and is the contact should Ms. Capecci not be available.
    Contact Number856-996-1827

  • Benefits Specialist - Traci Koestel
    Ms. Koestel works in a supporting role for the team and is the contact if Ms. Capecci or Ms. Pritchett are not available.
    Contact Number856-996-1821

  • Account Manager - Carrie Specht
    Ms. Specht is the lead account manager responsible for coordinating the efforts of the Assured Partners service team.
    Contact Number856-996-1820

  • Lead Consultant - Greg D'Orazio
    Mr. D'Orazio should be contacted for issues outside of regular business hours. The number given will forward to Mr. D'Orazio's cell phone providing true emergency access.
    Contact Number856-996-1819

Assured Partners looks forward to providing any help you may need regarding your health benefits program.

Please feel free to contact the Assured Partners team if we can be of service!

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