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Get Help With Your Benefits – Three Step Process

Have a benefit question or a problem?  Follow this easy three step process for the most expedient response to your question or problem:

Step 1-  Employee Benefit Communication Center

Your Employee Benefit Communication Center has been custom-designed to provide eligible Moorestown Township Public School employees with 24/7 access to a single, comprehensive resource summarizing the highlights of your health benefits program.  Benefit overviews, benefit updates, contact information, FAQ’s, and carrier forms are all located on this website.  You will find the answers to many of your general questions in the Employee Benefit Communication Center.

Step 2 – Contact the Carrier or Plan Administrator Member Services Department

Sometimes the quickest way to get an answer or resolution to a problem is by contacting the Carrier or Plan Administrator Member Services directly.  Call the member services number on your ID card or refer to the list below for all contact information:

  • Aetna Member Services

Aetna HMO Plan  Phone: (800) 370-4526 

Aetna Managed Choice POS (Open Access) Plan  Phone: (866) 658-2455 

Website:http://www.aetna.com/


 

  • Express Scripts for Prescription

(Mail Order, Prior-Authorizations, Formulary Options)

-Member Services-(800) 467-2006

-Website-www.express-scripts.com


 

  • Delta Dental (Dental Plan)

Phone: (800) 452-9310

Email: service@deltadentalnj.com

Website:www.deltadentalnj.com


  •  VSP (Vision Services Plan)

Phone: (800) 877-7195
Website: www.vsp.com


 

  • Flex Facts (Flexible Spending Account Administrator)

Website:www.flexfacts.com

Member Services: 877-94-FACTS  (877-943-2287)

*Please make sure to note the name of the person that you speak with.  If your problem does not get resolved or the representative is not able to answer your question, go to Step 3.


 

Step 3 – Call Your Employee Advocates for Help!

Great News for Moorestown School District Employees! 

BeneService – New Advocacy Services for You and Your Dependents
Provided Courtesy of Conner Strong & Buckelew

When to Contact the BeneService Team

The BeneService Team can assist you in a variety of ways.  Here are some examples of when you should contact BeneService Team:

  • You believe your claim was not paid properly.
  • You need clarification on information from the insurance company
  • You have a question regarding a bill from a doctor, lab, or hospital.
  • You are unclear on how your benefits work.
  • You need help to resolve a problem you’ve been working on.

Ways to Contact the BeneService Team

  • Phone800.563.9929, Monday through Friday from 8:30am to 5:00PM
  • Web:  go towww.connerstrong.comand click on the “Employee Benefits” tab then click “BeneService” and complete the fields
  • E-mail: cssteam@connerstrong.com

Conner Strong & Buckelew looks forward to providing any help you may need regarding your health benefits program.

Please feel free to contact the BeneService Team if we can be of service!

 

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